Sale
Core Packaging Adhesive Packaging Tape
From £3.69
Refund policy
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Core Packaging
Unit 5a & 5b Moss Lane
Byley, Middlewich
CW10 9NG
United Kingdom
Core Packaging · Returns & refunds
Returns made simple.
Need to return your packaging supplies? You have 30 days from delivery to request a return. Here’s how it works.
30 days to get in touch Request your return within 30 days of receiving your order.
Contact us first Email your order number and tell us what you’d like to return.
Clear next steps We’ll explain the return process and any applicable costs.
Our return policy
01Return window & condition
For our voluntary 30-day return policy, items must be unused, complete and in their original condition, with any labels and original packaging. Please include your receipt, order confirmation or other proof of purchase.
Packaging supplies must not have been used, cut, printed on or otherwise altered. These conditions do not limit your statutory consumer rights.
02How to request a return
Email contact.corepackaging@gmail.com with your order number, the items you wish to return and the reason, if you’d like to share it. For an order issue, please include photos where possible.
Wait for our instructions before posting your items. Once agreed, arrange a suitable courier, pack your items securely and send us the tracking details. Keep your proof of postage. Prior approval is required for voluntary returns; statutory cancellation rights do not depend on our approval.
03Return postage & delivery costs
For a change-of-mind return, you pay the return postage where this was disclosed before purchase. We’ll arrange or cover reasonable return costs for faulty, damaged or incorrect goods where required by law.
Original delivery charges are not refunded for voluntary returns outside statutory cancellation rights. For a qualifying consumer cancellation of the whole order, we refund the standard delivery charge you actually paid. Any extra paid for an upgraded delivery service is not refunded.
04Fees for voluntary returns
The following fees apply only to eligible change-of-mind returns outside statutory cancellation rights, where lawful and clearly disclosed before purchase. They do not apply to qualifying statutory cancellations or valid faulty-goods claims.
| Fee | Amount |
|---|---|
| Return handling | 10% of the returned goods’ value, minimum £20 |
| Visa / Mastercard | 2% + £0.20 |
| PayPal | 3% + £0.30 |
| Clearpay | 7.2% + £0.30 |
Only the fee for your original payment method applies, calculated on the returned goods’ value, alongside the handling fee. Return postage is separate. We’ll confirm the deductions before you send anything back; total deductions will not exceed the returned goods’ value.
05Damaged, faulty or missing items
Please check your delivery and contact us promptly if anything is missing, damaged, faulty or incorrect. We’ll investigate and arrange the appropriate remedy, which may be a replacement, repair or refund.
You retain any legal right to reject faulty goods and request a refund. Damage caused by misuse or accidental damage after delivery is not covered, but faults that become apparent later may still qualify for a remedy.
06Exceptions & exchanges
Our voluntary return policy excludes custom-made or personalised packaging, used or altered supplies, sale items and gift cards. Custom-made goods may also be exempt from statutory change-of-mind cancellation rights. Sale items retain the same statutory consumer rights as full-price items.
For a different size or product, request a return for your existing items and place a separate order for the replacements.
07UK & EU consumer cancellations
For eligible online consumer purchases, you can notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to return the goods. Applicable legal exceptions, including personalised goods, still apply.
You may inspect goods as you would in a shop. Where permitted by law, we may reduce a refund for loss of value caused by handling beyond what is necessary to check the goods. We do not charge handling or payment-processing fees for a qualifying statutory cancellation.
Purchases made for business purposes do not carry the same consumer cooling-off rights. Business returns are subject to our agreed terms and applicable law.
08When you’ll receive your refund
We’ll email you after reviewing your return and refund any amount due to your original payment method. For voluntary returns, we aim to process approved refunds within 10 business days. Your bank or payment provider may take additional time to show the credit.
Statutory refunds follow the applicable legal deadlines. For qualifying UK consumer cancellations, we refund within 14 calendar days of receiving the goods or evidence that you sent them back, whichever is earlier. For a valid UK faulty-goods refund, we refund within 14 calendar days of agreeing you are entitled to it.
If your refund hasn’t arrived within the applicable timeframe, email us with your order number so we can help.
Here to help
Start your return
Send us your order number and the details of your return. Our team will guide you through the next steps.
Email Core Packagingcontact.corepackaging@gmail.com
Return addressCore Packaging
Unit 5a & 5b Moss Lane
Byley, Middlewich
CW10 9NG
United Kingdom
This policy does not affect your statutory rights. Where the law gives you greater protection, those rights take priority.